Troubleshooting and FAQ

Common problems and what to do about them.

all

Symptom	What to do
"Your session has ended" page appears	Click Sign in again. LMIS signs you out after a period of inactivity or if you log in on another browser. Anything you had not saved must be entered again.
"Something went wrong!" page appears	The page does not exist or an error occurred. Click Go Back To Home Page. If it repeats, e-mail the Help Desk with the address in your browser and what you were doing.
No activation e-mail received	Check your junk/spam folder. If still missing, ask the Help Desk to resend it.
Forgotten password	Click Forgot password? on the Login page and enter the e-mail address on your profile; a link to choose a new password is e-mailed to it (it works once and expires after an hour).
Locked account	E-mail helpdesk@fpmseta.org.za from the address on your profile and ask for it to be unlocked.
User Type list is empty on the Login page	Type your full username first; the list is populated from the account.
A menu or page you expect is missing	Your user type is not authorised for it. Contact the SETA to have the module or function allocated.
Upload rejected	Download the latest template from the home page, keep the column headings unchanged, save as .xlsx or .xls and use a file name that has not been uploaded before.
Grid is empty after opening a page	Many pages require at least one search filter. Enter a filter and click Search.
Red "value is required" messages when saving	Complete every highlighted field and save again.
SDL number does not populate the employer details	Check the SDL number and re-enter it. If it is not on the list, the employer is registered with another SETA — contact that SETA.
Cannot add a company to a WSP	The company is already captured by another SDF for this period. Contact the SETA to confirm the appointed SDF.
Learner flagged "Not verified"	The ID number failed the Home Affairs check. Correct the ID type, number, names or date of birth on the learner profile so that they match the ID document.
A name appears in capitals, or without the middle name	LMIS shows every learner, assessor and moderator in proper case - first name, middle name and surname (e.g. Motshidisi Dora Molefi). A name typed in capitals or all in lower case is stored in proper case when saved; a deliberate spelling such as du Plessis or McDonald is kept as typed. If a middle name is missing, add it in the Middle Name field on the person's profile.
"Applications Closed" on the home page	The DG or MG window has closed. Ask your SETA skills advisor about the next window or, for WSP/ATR, about an extension.

Was this article helpful?